Return Policy

1. Online Order Returns

All online purchases include a free 5-day return window, beginning on the day the watch is picked up from the designated FedEx location or store.
To qualify for a full refund, the watch must be returned in the same condition in which it was originally shipped, including all accessories, links, boxes, and documentation.

After the 5-day return window expires, online orders may still be returned; however, a 10% restocking fee will apply.

2. In-Store Purchases

All watches purchased in-store are considered final sale (“buy as-is”).
Returns of in-store purchases are allowed only at our discretion and will automatically incur a 10% restocking fee.

3. Condition Requirements

To be eligible for return, a watch must not show signs of wear, alteration, or damage, including:

  • Scratches or dents

  • Removed or added links

  • Opened casebacks or modifications

  • Missing documentation, tags, or accessories

We reserve the right to decline a return if the item does not meet these standards.

4. Refund Processing

Approved refunds will be issued to the original payment method.
Depending on your financial institution, refund processing times may vary. Processing times vary between 5-10 business days.

Last updated: 11/18/2025

Shipping Policy

1. Shipping Availability

We offer free, insured overnight shipping to all U.S. states.
Orders placed and paid for directly through our website are typically shipped the same day.

If payment is made via bank wire, the order will be shipped once funds have fully cleared.

2. Residential Address Restrictions

To protect our customers and ensure secure delivery:

We do not ship to residential addresses.
All orders are shipped to the nearest FedEx Hold Location based on the shipping address provided during checkout. Customers may request for direct signature delivery but packages valued over $5,000 will not be insured.

This requirement helps prevent loss, theft, or unauthorized receipt of high-value items.

3. Pickup Verification Requirements

When collecting your order from the designated FedEx location, you must present:

  • A valid government-issued photo ID or driver’s license

FedEx will not release the package without proper identification.

4. Shipping Notifications

Once your order has been processed and shipped, you will receive:

  • The full FedEx pickup location address

  • Your tracking number

  • Updates via text message and email

These details are sent automatically once your order is completed and dispatched.

5. Shipping Timeline

While overnight delivery is standard, weather delays, FedEx operational issues, or security checks may occasionally impact timelines.
We will provide updates as they become available and support you through any carrier-related delays.

Last updated: 11/18/2025

Authentication Policy

1. Authenticity Guarantee

We guarantee that every watch we sell is 100% authentic. All timepieces are backed by our Lifetime Authenticity Guarantee, ensuring that you can purchase with complete confidence.

2. Inspection & Verification

Before any watch is shipped or released from our showroom, it undergoes a comprehensive inspection and authentication process conducted by our in-house team and certified watchmaker.
This process includes verification of:

  • Manufacturer authenticity

  • Factory-original components

  • Serial numbers and model specifications

  • Condition and integrity of all parts

3. Aftermarket Parts Protection

If, at any point after your purchase, a watch is found to contain aftermarket or non-original parts that were not disclosed at the time of sale, you will be eligible for a full refund under our authenticity guarantee.

4. Customer Confidence

This policy exists to ensure transparency, trust, and long-term peace of mind for every customer.
If you ever have questions about the authenticity of your timepiece, please contact us and we will assist with verification and support.

Last updated: 11/18/2025

Buy Online, Pick-Up In Store (BOPIS) Policy

1. Overview

We offer the ability to purchase products online and pick them up at our retail location (“BOPIS”). By placing a BOPIS order, you agree to the terms below.

2. Order Verification Requirements

To protect our customers and prevent unauthorized pickup, all orders must be verified at the time of collection.
Customers (or authorized pickup persons) must present:

  1. Order confirmation email (digital or printed)

  2. A valid government-issued photo ID matching one of the following:

    • The name on the order

    • The name of an authorized pickup person designated during checkout

3. Authorized Pickup Persons

If you wish to allow someone else to collect your order:

  • You must add their full name during checkout or contact customer support before the order is prepared.

  • They must present their own government-issued ID and the order confirmation email at pickup.

We reserve the right to decline release of merchandise if verification requirements are not met.

4. Pickup Window & Abandoned Orders

Orders must be collected within [5] days of receiving your “Ready for Pickup” notification.
Orders not collected within this timeframe may be cancelled and refunded to the original payment method.

5. Order Inspection at Pickup

We recommend that customers inspect their items before leaving the store.
Once an order is picked up and verified, responsibility for the merchandise transfers to the customer.

Last updated: 11/18/2025

Order Address & Tax Policy

1. Tax Calculation Based on Delivery or Pickup Location

Applicable taxes are calculated based on the final delivery location of the order:

  • For shipped orders → taxes are based on the shipping address

  • For BOPIS orders → taxes are based on the pickup store location

This is required for compliance with digital commerce regulations and fraud-protection partners such as Signifyd.

2. Address Changes After Checkout

To protect customers and ensure fraud coverage:

  • Changes to the delivery address after checkout may affect order eligibility, fraud guarantees, and fulfillment timelines.

  • We may require additional verification if an address change is requested.

  • In some cases, address changes may not be permitted and the order may need to be cancelled and re-placed.

3. Accuracy of Customer Information

You agree to provide accurate billing, shipping, and contact information at checkout.
We are not responsible for delays or denial of fraud-coverage benefits caused by inaccurate or incomplete information.

Last updated: 11/18/2025

Release of Goods & Fraud Prevention

To prevent unauthorized collection or fraudulent transactions:

  • We may decline to release merchandise if identification cannot be verified.

  • We may request additional documentation or confirmation before fulfilling an order.

  • Orders showing signs of fraud may be cancelled or placed on hold pending review.

These measures help protect both the customer and our business.

Last updated: 11/18/2025

Privacy Policy

At Watchflix LA LLC, we value your trust. Protecting your personal information is our priority, and we are committed to maintaining the highest standards of privacy and data security.

1. Information We Collect

We collect only the information necessary to complete your purchase or provide requested services. This may include:

  • Name

  • Email address

  • Phone number

  • Billing and shipping addresses

  • Payment-related details (processed securely through third-party payment processors; we do not store full credit card information)

  • Any information you voluntarily provide through forms, messages, or account creation

2. How We Use Your Information

Your information is used solely for legitimate business purposes, including:

  • Processing orders and arranging shipping

  • Contacting you regarding purchases, inquiries, or support

  • Providing receipts, invoices, or warranty documentation

  • Improving our customer service and website experience

  • Fraud prevention and security protection

3. No Third-Party Sharing

We do not sell, share, rent, or distribute your personal information to any third parties for marketing or unrelated business purposes.

Your information is only shared with trusted service providers essential to completing your transaction, such as:

  • Payment processors (e.g., credit card networks, merchant services)

  • Shipping carriers (e.g., FedEx)

These service partners are required to maintain strict data protection standards and only use information as needed to fulfill your order.

4. Data Security

We implement industry-standard security measures to protect your personal information, including:

  • Encrypted data transmission

  • Secure payment gateways

  • Restricted internal access to customer records

  • Regular system monitoring and security assessments

While no online system can guarantee 100% security, we take every reasonable step to safeguard your information.

5. Cookies & Website Tracking

Our website may use cookies or similar technologies to enhance browsing, analyze traffic, and improve functionality.
Cookies do not store sensitive personal information and may be disabled through your browser settings.

6. Customer Rights

You may request to:

  • Review the personal information we have on file

  • Correct inaccurate information

  • Request deletion of your data (except records required for legal, tax, or warranty purposes)

To make a request, contact us at watchflixla@gmail.com.

7. Changes to This Policy

We may update this Privacy Policy occasionally to reflect operational or legal changes. Any updates will be posted on this page with a revised effective date.

Last updated: 11/18/2025